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Creator API has abnormally high latency

Bug Reports

Recently (within the past 2 weeks) the Creator API has had a pretty large increase in latency. I don't know exactly what the latency was before, but it was definitely <750ms per API request. Recently it has gone from 1500-2500ms per API request, and in some cases I've even seen 4600ms response times. This appears to be affecting all the API endpoints that I'm hitting, which includes /me, /licenses, /products, etc.

Posted by runtime ·
Status: Completed6 comments

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Comments6

  • LynxJinx

    Team•

    May 2, 2025

  • LynxJinx

    Team•

    Apr 13, 2025

  • runtime

    •

    Apr 12, 2025

    Over the past couple days the API latency has been growing worse and worse to the point where nearly all calls to certain endpoints time out server-side and return a 500, even across multiple retries. Affected endpoints include: GET /products GET /licenses/ This makes the API unusable for doing license verification.

  • runtime

    •

    Feb 7, 2025

    Today I'm seeing some high response times (>10 seconds) as well as a lot of 500s with body: {"status_code":500,"error":"Bad Request","message":"socket hang up","code":"GRAPHQL_ERROR"}

  • runtime

    •

    Dec 9, 2024

    As of 2024-12-07T08:52:16.795729Z it looks like API responses are back at a normal latency (around 150-300ms), so whatever you did it looks good to me.

  • LynxJinx

    Team•

    Dec 5, 2024