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Invisible/ Incorrect Checkout Questions

This issue has been ongoing for awhile now, (posted oct 16 2025) and would love to have it solved as soon as possible. here is the issue:

How it started:

I noticed when checking a customer's checkout information, that one of my "Checkout Questions" appeared double. On the product setup page, I do not have said question listed twice, nor on any other product page.

In the "Creator dashboard" for each single product, where the "product specific question" are, those "double questions" still appeared during checkout in the "customer information section"

NEWEST UPDATE:

To test, I removed all the "checkout questions" from all my Products to see what would happen.

CURENTLY:

If I add any item to my cart, (or customer- see last photo for reference) the same "double questions" (in this case, discord name is listed twice) still appears in the checkout section / page. No matter what I seem to do / change.

What SHOULD be listed as intended in the "Customer Information" checkout section:

  • Discord name

  • VRChat name

  • Customer's Store page requirement for all my products that contain commercial licenses (if a customer is buying a product with a commercial license they must include their store page)

  • Agree to terms of Service

Are there any methods or suggestions that allows me to fix this issue?

Note: I adjusted the format, but kept the same meaning of the entire paragraph above in hopes that its more clear for everyone to read and understand. I really want to get this issue solved as soon as possible.

Status: Completed6 comments

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Comments6

  • ColeTheBald

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    Dec 15, 2025

    This is resolved - please double-check your product listings, and configure your questions accordingly. For example, if you did testing (such as removing all your product questions) and questions were still appearing on checkout, those questions are now correctly removed... meaning, you will need to re-configure them on your product.
  • ColeTheBald

    •

    Dec 12, 2025

  • RenderAWOO

    •

    Dec 12, 2025

    dealing with this too, dont have checkout questions saved on any of my products but 3 duplicate required questions show up out of thin air when they are in cart and idk what to do to fix it ;-;
  • Zythoxic

    •

    Dec 11, 2025

    Please fix this. I just ran into this issue and now my Checkout pages are a whole mess...
  • Floppiii

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    Dec 11, 2025

    Saw it happen too when I bought one of his items a while ago, please fix it, it's not good.
    • Pursuits_Avenue

      •

      Dec 11, 2025

      Floppiii ikr, this has been an on-going issue for a while now, >.>