People bypassing required information.
A few weeks ago I’ve noticed that some people are able to skip/bypass the required checkout questions.
Below I’ve attached; how all my product listings are setup.
How usually the receipt looks like after required questions are answered, and how the bypassed/skipped ones look like.
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Comments4
Cole
Feb 27
Hi, this is working as intended - when an item is gifted, the recipient answers the checkout questions at the time when they redeem the gift.
With that being said, we’ve added more clarification in the UI.
SaKuu__
Feb 27
Hi so this isn’t what I meant.
When the product was gifted, the person redeeming the gift didn’t have any required checkout questions whatsoever.
EDIT: As I said in the other comment I left shortly after making the post, I have personally contacted one of the people that were able to bypass the required questions.
They were never prompted for anything.
I think this is a big security risk for any creator, the only ‘info’ we get is email of the person who BOUGHT the asset, not the person who received it.
Cole
Mar 1
Could you please submit a support ticket with the order in question? We will investigate.
SaKuu__
Feb 6
After contacting one of the people via email. I’ve learnt that this happens when a product is gifted!
Please fix this as soon as you can, and/or allow people to turn off gifting for their shops.