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Store onboarding error

Bug Reports

whenever i go to the creator dashboard im given the prompt to finish onboarding, even though i had already did so a year or two ago and completed stripe onboarding for the recent payment processor update, trying to actually go through the onboarding again gives an error that i failed to accept the terms even when it is checked that i did so

when starting the onboard process im also given an error, that there was an issue processing the request, i screenshotted both errors on the onboarding screen

Posted by Kenopsia ·
Status: Completed3 comments

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Comments3

  • Cole

    Team•

    Jan 27

    Hi, thanks for the report. It looks like you caught us between some early-morning maintenance at the perfect time.

    I’ve checked on your account, and all appears good now. If you’re not seeing the same, please touch back and we’ll get you resolved ASAP.

    Thanks.

    • Kenopsia

      •

      Jan 29

      it turns out clearing my cache on firefox solved it, but i fully assumed it was an issue with jinxxy… i remember looking around on the discord and around on the forum and nobody had reported a similar issue, but then i found someone suggesting to clear the browser cache, coincedentally this mustve been at the same time of maintenance

  • Kenopsia

    •

    Jan 27

    i also should have added that this is completely preventing me from seeing any of my statistics, customers, payouts, products, i can no longer manage my store like this and would appreciate any feedback on this bug or what i mightve done to cause it