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Video aspect ratio issue

When uploading a square aspect ratio (e.g. 4:3) video as a product preview (not the thumbnail) it gets cut off from top and bottom to fit into a rectangle (16:9) instead. Making it fullscreen doesn't fix the issue. Please make different video aspect ratios work for preview, not just 16:9.

Status: Rejected1 comment

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Comments1

  • LynxJinx

    Team•

    Jul 3, 2025