Webhooks returning null information for Checkout Questions

Starting yesterday I have noticed that any purchase a user makes on my store will have null Checkout Question responses in the webhook information, when that information is populated correctly in the order page. I’ve also noticed this has happened specifically on gift purchases, but I’m unsure if that is just a coincidence. The broken/bad part of the webhook looks like this:

"checkout_fields": [

{

"id": "<hidden>",

"answer": null,

"label": "VRChat Display Name (Copy+Paste)"

},

{

"id": "<hidden>",

"answer": null,

"label": "STOP AND CHECK: Ensure that you have copied and pasted your VRChat Display Name EXACTLY as it appears on your VRChat Profile - the asset will not grant you access if you don't!"

}

],

Since I rely on the webhooks for my licensing system, these null entries mean that users don’t get access to the product they bought, which makes them frustrated and have to contact me manually each time.

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Upvoters
Status

In Review

Board

Bug Reports

Date

About 10 hours ago

Author

Dextro

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