Like the title says, when I tried to upload Portrait style video, the video itself gets cropped on page to landscape orientation, loosing alot of the content in process.
Posting a banner video forces it to be cropped to 16:9 (and to the monitor's aspect ratio when fullscreened). This means that posting 4:3 videos, portrait videos, or anything in between gets cropped.
This isn't the same behavior for images, as they get fully shown even if they're not 16:9.
LynxJinx
Team•
Jul 17, 2025
What is a banner video? Please provide screenshots if you can.
Ghostt
•
Jul 17, 2025
LynxJinx my bad, didn't specify.
I'm referring to the product previews, where images, videos and gifs can be posted to showcase the product.
In the first screenshot the video is formatted as 16:9, even though it is originally 4:3. In the second screenshot you can see one of the images being correctly displayed.
Both screenshots show the mobile version of the website, but this problem still occurs on desktop.
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Comments3
Ghostt
Aug 20
•Merged request
•1 vote
Videos get cropped to 16:9
Posting a banner video forces it to be cropped to 16:9 (and to the monitor's aspect ratio when fullscreened). This means that posting 4:3 videos, portrait videos, or anything in between gets cropped.
This isn't the same behavior for images, as they get fully shown even if they're not 16:9.
LynxJinx
Jul 17, 2025
Ghostt
Jul 17, 2025